Asked Questions (FAQ)

Your Questions, Answered

Welcome to the MC Craft LLC FAQ page. We’ve compiled answers to the most common questions our customers ask about our engraved leather hats, personalized whiskey glasses, ordering process, shipping, returns, and more. If you don’t find your answer here, please contact us directly at minhchichu655@gmail.com or call +84968161295. Our team is always happy to help.

I. Products – Leather Hats

Q1: What type of leather do you use for your hats?

A: All of our leather hats are crafted from 100% genuine full-grain leather. This is the highest quality grade of leather available. Unlike corrected-grain or bonded leather, full-grain leather retains the natural grain and texture of the original hide, making each hat unique. It ages beautifully, developing a rich patina over time while remaining durable and water-resistant.

Our leather is sourced from ethical tanneries that follow environmentally responsible practices. We never use cheap split leather or synthetic substitutes.

Q2: Are your leather hats one size fits all?

A: No. Leather hats should fit properly to look and feel good. We offer multiple sizes:

How to measure: Use a flexible measuring tape. Wrap it around your head approximately 1 inch above your eyebrows and ears, where a hat would naturally sit. Keep the tape level and snug but not tight. If you fall between sizes, we recommend sizing up for comfort.

Q3: Can I adjust the fit of my leather hat?

A: Yes. Most of our leather hats feature an internal adjustable sweatband with a drawstring or Velcro closure. This allows you to fine-tune the fit by up to approximately 0.5 inches (1.5 cm). For hats without an adjustable band, the leather will naturally conform to your head shape over time with regular wear.

Q4: Will the hat shrink or stretch over time?

A: Leather is a natural material that responds to its environment. In very wet conditions, leather may temporarily tighten; in extreme heat, it may relax slightly. However, properly cared-for full-grain leather maintains its shape well. We recommend storing your hat in a cool, dry place away from direct sunlight. Avoid leaving it in a hot car or wearing it in heavy rain for extended periods.

Q5: Are your hats suitable for outdoor use in sun/rain?

A: Our leather hats are treated with a light water-resistant coating that repels light rain and moisture. They also offer natural UV protection due to the density of the leather. However, they are not fully waterproof. For heavy rain, we recommend using a leather protectant spray (available at most shoe stores) and allowing the hat to dry naturally away from direct heat if it gets wet.

For sun protection, leather provides excellent coverage, but the hat’s brim size determines how much shade your face and neck receive. Check individual product listings for brim measurements.

Q6: Do you offer hats in colors other than brown and black?

A: Yes. While classic brown and black are our most popular colors, we regularly offer limited-edition colors including:

• Tan / Cognac

• Dark Chocolate

• Charcoal Gray

• Burgundy / Oxblood

• Navy Blue

• Olive Green

• Rust / Terracotta

Availability varies by season and product line. Check mccraft.store for current color options. Custom colors may be available for bulk orders (50+ units) – email minhchichu655@gmail.com to inquire.

Q7: Can I order a hat without any engraving?

A: Absolutely. While our specialty is custom engraving, we understand that some customers prefer a plain, unadorned leather hat. All of our hat product pages include an option to select “No Engraving” or “Plain Leather” before adding to cart. Prices are the same for plain and engraved hats.

Q8: How long will my engraved leather hat last?

A: With proper care, a full-grain leather hat from MC Craft LLC can last 10-20 years or more. The leather itself is extremely durable, and our laser engraving is permanent – it will never fade, peel, or wear off. Many customers tell us they plan to pass their engraved hats down as heirlooms. The only wear you may notice is a natural darkening and softening of the leather over time, which most people find desirable.

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II. Products – Whiskey Glasses

Q9: What type of glass do you use for engraved whiskey glasses?

A: Our whiskey glasses are made from premium, lead-free crystal. Lead-free crystal offers the same brilliance and clarity as traditional lead crystal without any health concerns. It is:

• Optically clear – No bubbles or imperfections

• Durable – Resists chipping and scratching

• Dishwasher-safe – Our engraving will not wash away

• Thin-rimmed – Provides a comfortable drinking experience

Each glass has a solid, weighted base that feels substantial in hand. We offer two standard sizes: 11oz (standard old fashioned/rocks glass) and 15oz (double old fashioned).

Q10: Are your engraved whiskey glasses dishwasher safe?

Yes. Our laser engraving process creates a permanent mark that is etched into the glass surface. It will not fade, wash off, or wear away in residential or commercial dishwashers. However, we do recommend using the top rack for extra protection and avoiding harsh, abrasive detergents that could scratch the non-engraved portions of the glass.

Hand washing with mild soap and a soft sponge is always safe and will keep your glasses looking pristine for years.

Q11: Can you engrave any design on a whiskey glass?

A: Almost any design that can be converted to a high-contrast digital image can be engraved. Popular designs include:

• Names, initials, monograms

• Dates (wedding, anniversary, birthday)

• Quotes, sayings, song lyrics

• Logos (corporate, sports, military)

• Line art, silhouettes, mandalas

• Coordinates (home, proposal spot, etc.)

Limitations: Extremely complex photographs with many shades of gray may not engrave well. Simple, high-contrast designs work best. Our design team will review your artwork and provide recommendations.

Q12: Do you sell glasses individually or in sets?

A: Both. You can purchase:

• Single glasses – Perfect for a personal gift or sampling

• Sets of 2, 4, or 6 – Ideal for couples, families, or entertaining

• Gift sets – Glass + leather hat, or glass + decanter (when available)

Set pricing offers savings compared to buying individual glasses. Check product pages for current bundle deals.

Q13: Can you engrave both sides of the glass?

A: Yes, for an additional fee. Our standard engraving is on one side of the glass. Double-sided engraving is available – simply select “Double-Sided” option at checkout and provide instructions for both sides. Note that double-sided engraving may reduce the usable drinking area for very large designs, so we recommend keeping designs on each side relatively simple.

Q14: Do you offer other glassware besides whiskey glasses?

A: Currently, our primary focus is on whiskey/rocks glasses. However, we occasionally offer limited runs of:

• Wine glasses (red and white)

• Beer pints and mugs

• Shot glasses

• Coffee mugs (ceramic with laser engraving)

• Decanters

Sign up for our email newsletter (via website) to be notified when new glassware collections launch.

Q15: My glass arrived with a small chip. What should I do?

A: We’re sorry to hear that. Please contact us within 7 days of delivery at minhchichu655@gmail.com with:

• Your order number

• Photos of the chip (clear, well-lit)

• Photos of the packaging (if available)

We will arrange a free replacement or refund. Glass is fragile despite our best packaging efforts, and we stand behind every piece. Do not use a chipped glass, as it may break further during use.

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III. Custom Engraving & Design

Q16: How does the custom engraving process work?

A: Our process is simple and customer-friendly:

Step 1: Choose your product (hat or glass) on mccraft.store

Step 2: Select “Custom Engraving” option and enter your text or upload your design file

Step 3: At checkout, provide any additional instructions in the notes field

Step 4: Within 24-48 hours, our design team emails you a digital proof (mockup) showing how your engraving will appear

Step 5: You approve the proof or request changes (up to 2 rounds of revisions included)

Step 6: Once approved, we produce and ship your item within 1-3 business days

Important: Orders are not produced until you approve the proof. If we don’t hear from you within 48 hours, we may proceed based on your original submission.

Q17: What file formats do you accept for custom designs?

A: We accept the following file types:

Maximum file size: 20 MB per upload. For larger files, email directly to minhchichu655@gmail.com.

Q18: Can you engrave a photo of my pet/family member?

A: Yes, but with important limitations. Laser engraving works best with high-contrast, black-and-white line art. Full-color photographs with many shades of gray may not translate well. For best results:

• Use a photo with strong contrast (not washed out or too dark)

• Crop tightly around the subject

• Avoid busy backgrounds

• Consider converting to a “stencil” or “line art” style first

Our design team can help optimize your photo for engraving. We’ll send a proof for your approval before production, so you can see exactly what to expect.

Q19: What fonts are available for text engraving?

A: We have a library of over 100 fonts, including:

• Serif fonts: Classic, traditional (Times New Roman, Garamond, Georgia)

• Sans-serif fonts: Modern, clean (Arial, Helvetica, Montserrat)

• Script/cursive fonts: Elegant, flowing (Brush Script, Pacifico, Great Vibes)

• Display fonts: Decorative, bold (Impact, Bebas Neue, Lobster)

• Handwritten fonts: Casual, personal (Caveat, Homemade Apple)

If you have a specific font in mind, please provide the font name. We can engrave most standard fonts. Custom fonts can be used if you provide the font file (TTF or OTF) with proof of license.

Q20: How large can my engraving be?

A: Maximum engraving dimensions:

Larger engravings may be possible for custom orders – please inquire at minhchichu655@gmail.com.

Q21: Can you engrave logos for my business?

A: Absolutely. We frequently work with businesses of all sizes to create branded merchandise. Requirements:

• You must own or have permission to use the logo

• Provide logo in vector format (AI, SVG, PDF) for best results

• Minimum order: 12 units for corporate pricing (or pay standard retail for smaller quantities)

Email minhchichu655@gmail.com with “LOGO ENGRAVING” in the subject line, and include your logo file and desired quantity.

Q22: What if I make a mistake in my engraving text?

A: This depends on when you catch the mistake:

• Before approving the proof: Email us immediately with corrections. No charge.

• After approving the proof but before production: Email us immediately. We may be able to catch it before engraving starts. No charge if we haven’t started.

• After production begins: The item will be engraved with the approved text. If the mistake was yours (you approved incorrect text), we cannot offer a refund. We can offer a replacement at 40% of original price.

• If the mistake was ours (we engraved wrong text despite correct instructions): Free replacement or full refund.

Always double-check your proof before approving! We recommend having a second person review it as well.

Q23: How deep is the engraving? Can I feel it?

A: On leather, our laser engraving is approximately 0.5-1mm deep. You can definitely feel the texture – it creates a slight indentation with a smooth, slightly recessed surface. This depth ensures permanence without compromising the leather’s integrity.

On glass, the engraving is shallower (approximately 0.1-0.3mm) but still permanent. You can feel a slight texture with your fingernail, but the surface remains smooth enough for comfortable drinking.

Q24: Do you offer color filling for engravings?

A: For leather hats, we offer optional color filling in select colors (white, black, gold, silver, red, blue). Color filling involves applying a specialized paint into the engraved recesses, then wiping away excess. This makes the engraving more visible, especially on dark leather.

For whiskey glasses, color filling is not available as it would not be food-safe and would wash off. Engraved glass is meant to be appreciated for its subtle, elegant frosted appearance.

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IV. Ordering Process

Q25: How do I place an order on mccraft.store?

A: Follow these simple steps:

1. Browse products and click on any item you like

2. Select options (size, color, engraving preference)

3. Enter your custom text or upload design file

4. Click “Add to Cart”

5. Review cart and click “Checkout”

6. Enter shipping address and select shipping method

7. Choose payment method (credit card, Apple Pay, Google Pay)

8. Review order summary and click “Place Order”

9. You’ll receive an order confirmation email within minutes

Q26: Can I order by phone or email instead of online?

A: Yes. While we prefer online orders for accuracy and record-keeping, you can place orders by:

• Email: Send your product selection, customization details, and shipping address to minhchichu655@gmail.com. We will reply with a payment link via Stripe.

• Phone: Call +84968161295 during business hours. A team member will take your information and process your order.

Phone orders require providing payment information over the phone. For security, we recommend online checkout, but we accommodate phone orders for those who prefer it.

Q27: How will I know my order was received?

A: You will receive two confirmations:

1. Immediate automated email from our website confirming your order details

2. Payment confirmation from Stripe (usually within 5 minutes)

If you don’t receive either within 1 hour, check your spam folder. If still not found, email minhchichu655@gmail.com with your name and approximate order time.

Q28: Can I change or cancel my order after placing it?

A: Yes, but only within a limited window.

• Within 4 hours of order placement: Contact us immediately. We can cancel for full refund or modify details (address, engraving text, size) at no charge.

• After 4 hours but before production: We may still be able to cancel, but a 50% cancellation fee applies if materials have been cut or engraving started.

• After production begins: No cancellations. You may return the item per our Return Policy (restocking fees apply).

To request changes: Email minhchichu655@gmail.com immediately with “URGENT – ORDER CHANGE” and your order number. Follow up with a phone call to +84968161295 for fastest service.

Q29: What happens after I approve my engraving proof?

A: After you email your approval:

• Your order moves to our production queue

• Production takes 1-3 business days (depending on current volume)

• You will receive a shipping confirmation email with tracking number when your order ships

• No further action is needed from you

If you have not received shipping confirmation within 5 business days of proof approval, please contact us.

Q30: Can I track my order in real time?

A: Yes. Your shipping confirmation email includes a tracking number. Click the link to see:

• Current location of your package

• Estimated delivery date

• Delivery confirmation (with photo for some carriers)

You can also log into your account on mccraft.store to view order status and tracking history.

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V. Pricing & Payment

Q31: Why are your prices lower than competitors?

A: We keep prices affordable by:

• Direct-to-consumer model – No retail markup or middlemen

• Efficient production – Modern laser equipment reduces labor time

• Low overhead – Our Honolulu office is modest; we invest in quality, not luxury

• Volume purchasing – We buy leather and glass in bulk quantities

Lower prices do NOT mean lower quality. We simply choose to operate efficiently and pass savings to you.

Q32: Do you charge sales tax?

A: Sales tax is applied only to orders shipped to addresses in:

• Hawaii (our home state)

• California (where we have certain business activities)

For all other U.S. states, customers are responsible for reporting and paying any applicable use tax. International customers are responsible for their country’s VAT/duties.

Q33: What payment methods do you accept?

A: All payments are processed securely through Stripe. We accept:

• Credit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay

• Debit cards (with Visa/Mastercard logo)

• Digital wallets: Apple Pay, Google Pay

• Bank transfers: SEPA (Europe), iDEAL (Netherlands), Bancontact (Belgium), and others (availability varies by region)

We do not accept PayPal, checks, money orders, or cryptocurrency at this time.

Q34: Is it safe to enter my credit card information on your site?

A: Absolutely. We use Stripe – one of the most secure payment processors in the world. Stripe is:

• PCI Service Provider Level 1 certified (the highest security level)

• Used by millions of businesses including Amazon, Zoom, and Shopify

• Fully encrypted with AES-256

Important: MC Craft LLC never sees or stores your full credit card number. All payment data goes directly to Stripe’s secure servers.

Q35: Do you offer financing or installment payments?

A: Not directly. However, Stripe may offer “Pay in 4” installment options for eligible customers in certain regions. This is determined by Stripe at checkout – look for the “Pay later” or “Installments” option. MC Craft LLC receives full payment upfront; the installment agreement is between you and Stripe.

Q36: Can I use multiple discount codes on one order?

A: No. Only one discount code per order. If you have multiple codes, use the one that provides the greatest savings. Discount codes cannot be combined with sale items unless explicitly stated.

Q37: My discount code isn’t working. What should I do?

A: Common reasons for code failure:

• Code has expired (check expiration date)

• Code requires minimum purchase (e.g., $50 minimum)

• Code applies only to specific products

• Code already used (if single-use)

• Typo in code (copy-paste directly from email)

If none of these apply, email minhchichu655@gmail.com with the code and your cart total. We’ll investigate and may issue a manual credit.

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VI. Shipping & Delivery

Q38: How long does shipping take?

A: Total time = Processing time + Transit time.

Example: Order placed Monday, approved proof Tuesday, ships Thursday, arrives in USA by following Thursday (approx. 10 days total).

Expedited shipping (UPS Next Day, 2-Day) is available for USA addresses at checkout. Expedited does not speed up processing – only transit.

Q39: Do you ship internationally?

A: Yes. We ship to over 35 countries including:

• Canada

• United Kingdom

• Australia

• New Zealand

• Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland

• Japan, South Korea, Singapore

• United Arab Emirates

• And more

If your country is not listed at checkout, email minhchichu655@gmail.com – we may be able to accommodate.

Q40: How much does shipping cost?

A: Shipping costs are calculated at checkout based on weight, dimensions, and destination.

Approximate ranges (USD):

Free shipping is offered on USA orders over $75 (standard shipping only).

Q41: Will I have to pay customs duties or import taxes?

A: For international orders, yes. Customs duties, VAT, and handling fees are the responsibility of the buyer. These are not included in our prices or shipping charges.

• European Union: VAT (typically 20-25%) may be collected at checkout by Stripe for some countries

• Canada: Duties vary; typically $10-30 CAD depending on value

• UK: VAT (20%) may be due upon delivery

• Australia: GST (10%) may apply

We cannot predict or prepay these fees. Please check with your local customs office before ordering.

Q42: My tracking number shows “delivered” but I didn’t receive my package.

A: This happens occasionally. Please follow these steps:

1. Check with neighbors or building management – Packages are sometimes left with reception or adjacent units

2. Check around your property – Look behind bushes, under doormats, or on porches

3. Wait 48 hours – Carriers sometimes mark “delivered” before actual drop-off

4. Contact the carrier with your tracking number – they can provide GPS coordinates of delivery

5. If still missing after 3 days – Email minhchichu655@gmail.com with your order number and “MISSING PACKAGE” in subject line

We will file a claim with the carrier on your behalf. For orders under $200, we typically offer a one-time replacement or refund after the carrier investigation concludes (usually 7-10 business days).

Q43: Can I change my shipping address after ordering?

A: Yes, but only before the order ships. Contact us immediately at minhchichu655@gmail.com or call +84968161295. Once a shipping label is created (typically 1-2 days after processing), address changes are not possible.

If the package is already in transit, you may be able to redirect it through the carrier’s website (USPS Package Intercept, UPS My Choice, etc.). Fees for redirection are your responsibility.

Q44: Do you ship to PO boxes or APO/FPO addresses?

A: Yes.

• PO boxes: We ship via USPS to PO boxes within the USA.

• APO/FPO addresses: We ship via USPS to military addresses. Delivery times are longer (typically 10-21 days) due to military mail processing.

For APO/FPO, please ensure you select the correct APO/FPO/DPO option at checkout and provide the full address including unit number.

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VII. Returns, Refunds & Exchanges

Q45: What is your return policy?

A: We offer a 30-day satisfaction guarantee from the date of delivery.

• Standard (non-personalized) products: Full refund minus 15% restocking fee. Customer pays return shipping.

• Personalized products (our error): Full refund or free replacement. MC Craft pays return shipping.

• Personalized products (your error or change of mind): 50% refund (materials/labor cost). Customer pays return shipping.

See our full Refund and Return Policy for complete details and exceptions.

Q46: How do I start a return?

A: Email minhchichu655@gmail.com with:

• Your order number

• Product(s) to return

• Reason for return

• Photos (if damage or defect)

Do not ship anything back until you receive a Return Authorization Number (RMA#). Unauthorized returns may be refused.

Q47: How long does it take to get a refund?

A: After we receive your return:

• Inspection: 3-5 business days

• Refund processing: 1-2 business days

• Funds appear on statement: 5-10 business days (depends on your card issuer)

Total estimated time: 9-17 business days from when you ship the return.

Q48: Can I exchange a product instead of returning for refund?

A: Yes. Exchanges are available for size, color, or different product (subject to availability). The process is the same as a return, but instead of refund, we ship the exchange item once the original is received.

• Customer pays return shipping for original item

• Customer pays any price difference for more expensive exchange

• No restocking fee for exchanges (unless original item is damaged by customer)

Q49: What if my product arrives damaged?

A: Contact us within 7 days of delivery at minhchichu655@gmail.com with:

• Your order number

• Clear photos of the damage (including packaging if possible)

We will arrange a free replacement or full refund, including return shipping costs. We file claims with the carrier on your behalf, but you don’t need to wait for their decision – we resolve your issue immediately.

Q50: Can I return a gift?

A: Yes. If you received an MC Craft product as a gift and want to return or exchange it:

• Contact us with the gift giver’s name and order number (if available)

• Without order number, we can still process store credit for the current value

• Refunds can only be issued to the original payment method. For gifts, we recommend store credit instead.

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VIII. Care & Maintenance

Q51: How do I clean my leather hat?

A: Follow these steps:

1. Dust regularly with a soft, dry cloth or soft-bristled brush

2. Spot clean with a slightly damp cloth – do not soak

3. For deeper cleaning: Use a leather cleaner specifically designed for finished leather. Test on a hidden area first.

4. Never put leather hats in washing machine or dryer

5. Never use harsh chemicals, bleach, or abrasive cleaners

After cleaning, allow the hat to air dry away from direct heat or sunlight. Apply leather conditioner every 6-12 months to maintain softness and prevent cracking.

Q52: How do I clean my engraved whiskey glass?

A: Simple:

• Dishwasher (top rack): Perfectly safe. Our engraving is permanent.

• Hand wash: Use mild dish soap and a soft sponge. Avoid abrasive scrubbers that could scratch non-engraved areas.

• Drying: Air dry or use a soft lint-free cloth.

Do not: Use bleach, abrasive powders, steel wool, or wash in a commercial dishwasher with harsh industrial detergents.

Q53: Can I apply leather conditioner over the engraving?

A: Yes. Leather conditioner will not damage the engraving. It may temporarily darken the engraved area slightly, but this fades as the conditioner absorbs. Apply conditioner to the entire hat evenly, including the engraved area, using a soft cloth.

Q54: Will the engraving on my glass wear off over time?

A: No. Laser engraving on glass is permanent. The laser physically removes a microscopic layer of glass, creating a frosted texture that cannot be washed away or worn off. The only way to remove it would be to sand or grind the surface, which would destroy the glass.

Q55: How should I store my leather hat when not in use?

A:

• Keep shape: Store upside down on its crown (not on the brim) or use a hat stand/box

• Avoid heat: Do not store in hot attics, cars, or near radiators

• Avoid humidity: Damp basements can cause mold

• Avoid direct sunlight: Prolonged UV exposure can fade color

• Stuff with paper: For long-term storage, stuff the interior with acid-free tissue paper to maintain shape

Q56: My leather hat got wet in the rain. What do I do?

A:

1. Shake off excess water

2. Pat dry with a clean, absorbent cloth (do not rub)

3. Stuff the interior with dry paper towels to maintain shape

4. Allow to air dry at room temperature – away from radiators, hair dryers, or direct sunlight

5. Once completely dry, apply leather conditioner

Do not place on a radiator or use artificial heat – this can cause leather to crack or shrink.

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IX. Gift Cards & Promotions

Q57: Do you sell gift cards?

A: Yes. Digital gift cards are available on mccraft.store in denominations of $25, $50, $100, and custom amounts.

Features:

• Delivered via email to you or directly to the recipient

• Never expire

• Can be used for any product on our website

• Balance remains on card for future purchases

• No fees

Q58: Can I use a discount code on an already discounted item?

A: Generally, no. Discount codes cannot be combined with sale items unless explicitly stated in the promotion terms. If an item is marked “SALE” or “CLEARANCE,” the price is already reduced, and additional codes will not apply.

Q59: How do I subscribe to your email newsletter?

A: Scroll to the bottom of any page on mccraft.store and enter your email address in the “Subscribe” field. You’ll receive:

• New product announcements

• Exclusive discount codes (subscribers only)

• Design inspiration and gift guides

• Occasional behind-the-scenes content

We send 2-4 emails per month. You can unsubscribe at any time.

Q60: I didn’t receive my discount code after signing up.

A: Please check your spam/promotions folder. If not there, email minhchichu655@gmail.com with “WELCOME CODE” in the subject line and the email address you used to sign up. We’ll resend the code.

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X. Wholesale & Bulk Orders

Q61: Do you offer wholesale pricing?

A: Yes, for orders of 50+ units (mix and match allowed). Wholesale customers receive:

• 20-40% off retail prices (depending on quantity)

• Dedicated account manager

• Custom branding options

• Faster turnaround for repeat orders

Email minhchichu655@gmail.com with “WHOLESALE INQUIRY” in the subject line. Include:

• Business name and tax ID (if applicable)

• Estimated monthly/quarterly volume

• Products of interest

Q62: What is your minimum order quantity for custom corporate gifts?

A: Minimum 12 units for corporate pricing. For smaller quantities, standard retail pricing applies. Corporate orders often include:

• Company logo engraving

• Presentation boxes

• Bulk shipping to multiple addresses (additional fee)

• Digital proofing with brand guidelines

Q63: Can you drop-ship to my customers?

A: Yes, for approved wholesale partners. Requirements:

• Minimum 50 units per month

• Signed drop-ship agreement

• We do not include invoices or pricing in packages

• Returns handled by us but billed back to you

Contact minhchichu655@gmail.com to discuss drop-ship terms.

Q64: Do you offer samples for bulk orders?

A: Yes. For potential bulk orders of 100+ units, we can provide:

• Digital mockups – Free

• Physical sample – Cost of product + shipping (deducted from first bulk order)

• Multiple design samples – Additional fee

Allow 5-7 business days for physical sample production.

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XI. Account & Technical Issues

Q65: Do I need an account to place an order?

A: No. You can checkout as a guest. However, creating an account allows you to:

• Save multiple shipping addresses

• View order history and tracking

• Save design templates for future orders

• Receive personalized recommendations

Account creation is free and takes less than 2 minutes.

Q66: I forgot my password. How do I reset it?

A: On the login page, click “Forgot Password.” Enter your email address. You’ll receive a password reset link within 5 minutes. If you don’t see it, check spam. Links expire after 1 hour for security.

Q67: The website is loading slowly or not working.

A: Try these steps:

1. Refresh the page

2. Clear your browser cache and cookies

3. Try a different browser (Chrome, Firefox, Safari)

4. Disable VPN or ad-blockers temporarily

5. Check our status page (mccraft.store/status – if available)

If problems persist, email minhchichu655@gmail.com with:

• Description of the issue

• Screenshots if possible

• Browser name and version

• Device type (desktop, phone, tablet)

Q68: Can I upload my design from my phone?

A: Yes. Our website is mobile-responsive, and the file upload feature works on iOS and Android devices. For best results, use a recent smartphone with a good camera if photographing artwork. File size limit is 20 MB.

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XII. Privacy & Security

Q69: Do you share my personal information with third parties?

A: We do not sell or rent your personal information. We share data only when necessary to fulfill your order or comply with law:

• Shipping carriers (USPS, UPS, FedEx, DHL) – address and package details

• Stripe – payment processing (MC Craft never sees full card numbers)

• Email service provider – order confirmations and marketing (opt-out available)

• Legal authorities – if required by subpoena or court order

See our full Privacy Policy for complete details.

Q70: How do you protect my data?

A: We implement multiple security measures:

• SSL/TLS encryption for all data transmitted between your browser and our site

• Stripe for payment processing (PCI Level 1 certified)

• Regular security audits of our website and servers

• Limited employee access to customer data (only order fulfillment team)

• Secure password policies for all internal systems

No system is 100% secure, but we follow industry best practices to minimize risk.

Q71: Can I request deletion of my account and data?

A: Yes. Email minhchichu655@gmail.com with “DELETE MY DATA” in the subject line. Include your full name and email address used for your account. We will:

• Delete your account and profile information

• Remove your saved addresses and design templates

• Retain order records as required by tax law (typically 7 years)

• Confirm deletion via email within 10 business days

Note that order records are anonymized (name and address removed) but transaction history may be retained for accounting.

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XIII. International Orders

Q72: Do you ship to my country?

A: We ship to over 35 countries. At checkout, enter your address to see if your country is in the dropdown list. If not, email minhchichu655@gmail.com – we may be able to add it.

We currently do not ship to countries under US sanctions (North Korea, Iran, Syria, Crimea, etc.).

Q73: How are international shipping costs calculated?

A: Based on:

• Package weight and dimensions

• Destination country

• Shipping method selected (standard vs. expedited)

You will see the exact cost at checkout before entering payment information. No hidden fees (though customs duties may apply separately).

Q74: Will I have to pay import taxes or VAT?

A: Yes, in most cases. MC Craft LLC does not collect or prepay customs duties, VAT, or other import fees. These are your responsibility as the importer.

• European Union: Stripe may collect VAT at checkout for some countries

• United Kingdom: VAT (20%) typically due upon delivery

• Canada: Duties vary; check Canada Border Services Agency

• Australia: GST (10%) may apply

We recommend contacting your local customs office before ordering for an estimate.

Q75: My international package is stuck in customs. What do I do?

A: Customs delays are common (3-15 days). You can:

1. Check tracking for customs status updates

2. Contact your local postal service with the tracking number

3. Contact your customs office if you receive a notice requesting payment or documentation

MC Craft LLC cannot expedite customs clearance. If customs refuses the package and it is returned to us, we will refund product cost minus original shipping and return shipping fees (typically 50-70% of refund).

Q76: Do you offer returns for international orders?

A: Yes, but return shipping costs are higher, and refunds do not include original shipping or customs duties paid. Please review our Refund and Return Policy carefully before ordering internationally. For many international customers, it may be more economical to accept store credit rather than paying return shipping.

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XIV. Corporate & Event Gifting

Q77: Can you help with wedding party gifts?

A: Absolutely. We specialize in wedding party gifts. Popular options:

• Matching leather hats for groomsmen (engraved with initials or “Groomsman 2024”)

• Engraved whiskey glasses for bridesmaids or groomsmen

• Gift sets (hat + glass) for parents or best man/maid of honor

We offer 10% off orders of 6+ items for weddings. Email minhchichu655@gmail.com with “WEDDING” in the subject line and your estimated quantity.

Q78: Do you offer branded packaging for corporate gifts?

A: Yes. For orders of 50+ units, we can include:

• Custom printed boxes with your logo

• Tissue paper in your brand colors

• Thank-you cards with your message

• Ribbon or seals

Additional fees apply. Request a quote at minhchichu655@gmail.com.

Q79: What is your turnaround time for large corporate orders?

A: For 50-200 units: 10-15 business days after proof approval
For 200-500 units: 15-25 business days
For 500+ units: Please contact us for custom timeline

Rush production may be available for an additional fee (20-50% depending on urgency). Always order early for holiday or event deadlines.

Q80: Can you match a specific color for leather hats?

A: For bulk orders of 100+ units, we can work with our tannery to create custom leather colors. Minimum order and lead time apply (typically 8-12 weeks). This service is only available for large corporate or institutional clients.

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XV. General Questions

Q81: Where is MC Craft LLC located?

A: Our headquarters and production facility are located at:

1001 Bishop St STE 2685A Honolulu, HI, 96813 United States

We are proud to operate from Hawaii, though our team works both onsite and remotely.

Q82: Are you a legitimate company?

A: Yes. MC Craft LLC is a registered Limited Liability Company in the State of Hawaii. We have been in continuous operation since 2020, have fulfilled over 50,000 orders, and maintain an A+ rating with the Better Business Bureau. You can verify our business registration with the Hawaii Department of Commerce and Consumer Affairs.

Q83: How can I leave a review?

A: After receiving your order, you will receive an email invitation to leave a review. You can also:

• Leave a review directly on the product page on mccraft.store

• Review us on Google (search “MC Craft LLC Honolulu”)

• Review us on Trustpilot

We read every review and use feedback to improve our products and service.

Q84: Do you have a physical store I can visit?

A: Our office at 1001 Bishop St STE 2685A is primarily for administration and small-scale production. We do not have a retail storefront open to the public. However, local customers in Honolulu may arrange for local pickup by emailing minhchichu655@gmail.com at least 48 hours in advance.

Q85: How can I contact a real person for help?

A: We’re real people! Contact us:

• Email: minhchichu655@gmail.com (response within 2-12 hours)

• Phone: +84968161295 (live support M-F 9 AM – 6 PM HST)

• Live chat: Available on mccraft.store during business hours

We do not use automated phone systems. When you call, a human answers (or you can leave a voicemail and we call back).

Q86: Do you have any job openings?

A: We occasionally hire for production, design, and customer service roles. Check the “Careers” link at the bottom of our website for current openings. Unsolicited resumes may be kept on file for 6 months.

Q87: Can I become an affiliate or influencer partner?

A: Yes. We have an affiliate program offering 10% commission on sales generated through your unique link. Email minhchichu655@gmail.com with “AFFILIATE” in the subject line for details and application.

Q88: Do you donate products to charities or fundraisers?

A: Yes. We donate a limited number of products each year to qualified 501(c)(3) organizations. Requests must be submitted at least 60 days before your event. Email minhchichu655@gmail.com with “DONATION REQUEST” and include your organization’s tax ID, event date, and what you’re requesting.

Q89: What is your sustainability policy?

A: MC Craft LLC is committed to:

• Using leather from LWG-certified tanneries (Leather Working Group)

• Minimizing waste through precision nesting of engraving designs

• Recycling cardboard and paper packaging

• Using biodegradable packing peanuts when possible

• Offering digital proofs instead of printed materials

We continuously seek ways to reduce our environmental footprint.

Q90: I have a question that’s not answered here.

A: Please contact us! We answer every email personally and love helping customers.

Email: minhchichu655@gmail.com
Phone: +84968161295
Live chat: mccraft.store

Include as much detail as possible, and we’ll get back to you within 12 hours (usually faster).

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Still Have Questions?

We understand that buying personalized gifts online requires trust. You want to be sure you’re getting quality, that your design will look right, and that you’re protected if anything goes wrong.

We’re here to put your mind at ease.

Reach out to us directly – no automated menus, no outsourced call centers. Just real people who care about your satisfaction.

MC Craft LLC
1001 Bishop St STE 2685A Honolulu, HI, 96813
📧 minhchichu655@gmail.com
📞 +84968161295
🌐 mccraft.store

We look forward to creating something meaningful for you.